CHEN ZHAOVEX INC

Privacy Policy

Effective date: 1 October 2026. Applies to https://www.zhaovex.mom and all written, telephone and site communications with CHEN ZHAOVEX INC. The website is published under the developer name Zhaovex, which operates this site on behalf of CHEN ZHAOVEX INC.

1. Introduction and Scope

This Privacy Policy explains how CHEN ZHAOVEX INC collects, uses, stores and discloses information in the course of running a site investigation and estimating practice. The practice reviews soil reports, coordinates core samples, prepares construction takeoffs and estimates, performs site walkovers and checks bid documents for clients who build, design and own property. This policy is written for the clients, prospective clients, site owners, contractors and visitors who interact with the practice through this website, by email, by telephone or on a project site.

The website and the practice are operated by the developer Zhaovex on behalf of CHEN ZHAOVEX INC, located at 3008 E Canyon Crest Dr, Spanish Fork - 84660-8935, United States (US). References to we, us and our in this policy mean CHEN ZHAOVEX INC. References to you mean the person or organisation interacting with the practice. Zhaovex is the name used for the development and maintenance work behind this website, and questions about the technical handling of information on the site may be directed to the same contact address given at the end of this policy.

This policy covers information collected on this website, information sent to us in the course of an enquiry, and information generated while delivering services on a property. It does not cover the practices of unrelated third parties, including the operators of any external website that may be linked from our pages. We ask that you read this policy in full before submitting project documents, because the nature of the practice means that some of the information we handle relates to real property and to the people who own or occupy it.

2. Who Is Responsible for Your Data

CHEN ZHAOVEX INC is the entity responsible for the information described in this policy when it is collected for the purpose of providing site investigation and estimating services. The business address of the responsible entity is 3008 E Canyon Crest Dr, Spanish Fork - 84660-8935, United States (US). The practice operates as a small professional office, and decisions about client records, project documentation and correspondence are made by the people who perform the work rather than by a separate data governance department.

The contact address for all privacy matters is estimates@zhaovex.mom. Telephone enquiries can be made on +15059900823 during the business hours listed on the contact page. Where a project is delivered jointly with an engineering firm, a drilling contractor or a design office, those organisations may also hold their own copies of project records and may be responsible for them under their own policies. We will tell you when a project involves such a partner and when information will be exchanged with that partner.

We do not appoint a separate external data protection officer, because the size and nature of the practice do not require one. The person who answers privacy correspondence is responsible for locating the relevant records, confirming the identity of the requester and preparing a response.

3. Information We Collect

We collect information in three broad ways: information you give us directly, information generated while we perform professional services, and a limited amount of technical information produced automatically when you visit the website.

Information you give us

  • Identification and contact details such as your name, company name, role, email address, postal address and telephone number.
  • Project details, including site addresses, plot numbers, drawing references, scope descriptions, target dates and budget ranges that you choose to share.
  • Documents you send, such as drawing sets, specification sections, addenda, geotechnical reports, photographs, bid forms and correspondence related to a tender.
  • Correspondence records, including the content of emails, messages sent through the contact form and notes taken during telephone calls or meetings.
  • Billing and payment details where they are needed to issue an invoice, such as billing contact names and purchase order references. We do not store full payment card numbers in our own systems.

Information generated during service delivery

  • Site observations recorded during a walkover, including access notes, slope measurements, utility locates and photographs of the property and surrounding conditions.
  • Sample records, including core identifiers, depth intervals, dates, handler initials and laboratory result references.
  • Takeoff quantities, assumption lists, revision histories and internal quality notes linked to a project.

Technical information

  • Standard web server records such as the requested page, the date and time of a request, the referring address and the general browser type supplied by the client device.
  • Limited device information needed to display the website correctly on screens of different sizes.

We do not ask for social security numbers, government identity documents, health information or financial account credentials as part of a normal enquiry, and we ask that you do not send such material unless a specific document requirement makes it necessary. If it becomes necessary, we will explain why and how the material should be transmitted.

4. Project and Site Documentation

Site investigation work naturally produces records about land that belongs to someone. A soil report may mention the history of a property, a walkover photograph may show a neighbouring structure, and a drilling log may record access arrangements agreed with an occupant. We treat project documentation as confidential client material and restrict access to the people working on the project, the client who supplied it and any professional partner explicitly engaged for the job.

Photographs taken during a walkover are kept with the project file and are used to support measured quantities, to answer later questions and to document the condition of the site at the date of the visit. Where a photograph is likely to show identifiable individuals rather than a structure or a surface, we take care to frame the image around the technical subject and to avoid unnecessary personal detail.

Core samples and trays retained at the yard in Spanish Fork are stored with plot numbers and dates. They are physical objects rather than personal records, but the logs that accompany them may contain names of site contacts and access notes. Those logs follow the same retention and access rules as the rest of the project file.

If you send documents that belong to a third party, such as an owner who has not contacted us directly, you confirm that you are authorised to share them for the purpose of obtaining a review, a takeoff or an estimate.

5. Why We Process Information

We process information for specific and limited purposes. Each purpose is connected to the professional services described on this website or to the ordinary operation of a small business.

  • To respond to enquiries, confirm scope and prepare a proposal or quotation.
  • To read and review reports, coordinate samples, measure quantities, prepare estimates and check bid documents.
  • To arrange site visits, coordinate access and keep a record of conditions observed at the property.
  • To issue invoices, maintain accounting records and meet tax and business record obligations.
  • To preserve the evidence behind a delivered estimate so that later questions can be answered accurately.
  • To protect the practice against professional liability claims and to defend legal positions where a dispute arises.
  • To maintain the security and availability of the website and to diagnose technical faults.
  • To comply with lawful requests from courts, regulators or other authorities where such a request is valid and binding.

Where a legal basis is relevant, we rely on the performance of a contract or steps taken at your request before a contract, our legitimate interest in running and defending the practice, compliance with legal obligations, and consent where consent is the appropriate basis for a particular communication. You may withdraw consent at any time, although withdrawal does not affect processing that already took place lawfully.

6. Cookies and Similar Technologies

The website is built to work without advertising or behavioural tracking. We do not operate a marketing pixel, a retargeting script or an advertising network on these pages. Any cookie used is limited to what is needed for the site to function correctly or to remember a simple preference during a visit.

Most browsers allow you to view, block or delete cookies through their settings. Blocking functional cookies should not prevent you from reading the pages or sending an email, although it may affect small display features. We do not use cookies to build a profile of your interests across other websites, and we do not sell cookie data.

If a future version of the site introduces an analytics tool that sets cookies, this policy will be updated before that tool is activated, and the new section will explain what is collected and how it can be disabled.

7. Web Forms and Email Correspondence

The contact form on this website does not submit your message to a database operated by us. When you press the send button, the page prepares an email in your own mail application using the details you entered, and the message travels to estimates@zhaovex.mom through your email provider. The sending action is performed by your device and your mail service, and their own privacy terms apply to that transmission.

Once an email reaches us, it is stored in the practice mailbox and may be filed with the relevant project under a plot number. Emails are kept so that the instruction, the scope and any agreed assumptions remain traceable. We do not use email addresses collected through enquiries to send unrelated marketing, and we do not add enquirers to a bulk mailing list without a clear request.

Please avoid including sensitive personal information in the form when it is not needed for the enquiry. Project drawings, site plans and reports are appropriate; personal identity documents are not. If a document is too large for email, we will arrange a suitable transfer method after an initial exchange.

8. Telephone and Messaging Records

Telephone calls to +15059900823 may be answered directly or returned later in the day. We keep short written notes of calls that contain instructions, agreed changes, site access arrangements or pricing discussions, because those notes protect both the client and the practice if the understanding is later questioned. We do not record calls automatically.

Messages sent by text or through a messaging application are handled as correspondence. If an instruction affects a takeoff or an estimate, we ask that it also be confirmed by email so that the written record is complete. Where a caller reaches a voicemail service, the message is stored by the telephone provider and retrieved by us in the ordinary course of business.

9. How Information Is Shared

We share information only where it is necessary for a purpose described in this policy. The main situations are listed below.

  • With members of the practice who are working on the project, on a need to know basis.
  • With a client or an authorised representative of the client, when reporting on a review, a takeoff, an estimate or a site visit.
  • With a drilling contractor, laboratory, engineer or design professional when that party is engaged to support a specific project and the client is aware of the engagement.
  • With an accountant, bookkeeper or invoicing provider for the purpose of issuing and recording invoices.
  • With an insurer or professional adviser where a claim, a potential claim or a legal question requires disclosure.
  • With a court, regulator or law enforcement body where disclosure is required by law or by a valid legal process.
  • With a successor organisation in the event that the practice is transferred or merged, subject to continued protection of the records.

We do not sell personal information. We do not rent contact lists. We do not trade project documents with parties who have no role in the project. Where a disclosure is made, the recipient is given only the information needed for the purpose at hand, and confidential project material is marked accordingly.

10. Service Providers and Vendors

Small businesses rely on outside services for email, file storage, accounting and website hosting. We choose providers that are established and that offer reasonable security controls, and we limit the information given to them to what the service requires. The categories of provider currently used are email hosting, cloud file storage, invoicing and accounting software, and web hosting.

Vendors act under their own terms and privacy policies, and some of them store data on servers located outside the United States. Where that happens, the transfer is handled under the safeguards offered by the provider, such as standard contractual clauses or an equivalent mechanism. We do not grant a vendor permission to use client project records for its own marketing or product development.

If a vendor suffers a security incident that affects client information, we will assess the incident, take steps to reduce harm and notify affected clients where the law requires or where we judge that notification is the responsible course.

11. Retention of Records

Records are kept for as long as they are needed for the purpose that created them, and longer where a professional, tax or legal obligation applies. The practice does not keep every email forever, but it does retain the records that support a delivered estimate or a site observation, because those records may be needed to answer a question years later.

  • Enquiries that do not lead to a project are normally kept for a short period for follow up, then removed.
  • Project files, including takeoffs, assumption lists and review memos, are retained for a period that reflects the useful life of the evidence and the applicable limitation periods.
  • Site photographs and sample logs follow the project file unless a client asks for earlier removal and no legal obligation prevents it.
  • Invoices and accounting records are kept for the periods required by tax and business law.
  • Telephone notes that relate to an active project are filed with that project; general notes are discarded once their purpose is served.

When a retention period ends, records are deleted or destroyed in a manner appropriate to their form. Paper records are shredded, and electronic records are removed from active systems and backups in the ordinary cycle of the provider.

12. Security Measures

We protect project records through a combination of access control, device security and careful procedure. Access to the practice mailbox and file storage is limited to the people who work on projects. Devices used for project work are protected by a screen lock and kept updated. Correspondence that contains confidential material is handled through established channels rather than open public links.

Physical samples and paper logs at the yard are kept in a locked room when the office is closed. Visitors are accompanied while in the storage area, and the trays are never left unattended in a public part of the building. These measures are proportionate to a small professional practice and are reviewed when the practice changes how it works.

No method of transmission or storage is completely secure. If you believe that information sent to us has been exposed, contact us promptly at estimates@zhaovex.mom or on +15059900823 so that we can investigate and, where appropriate, take protective steps.

13. Your Privacy Rights

Depending on where you live, you may have specific rights over the information that a business holds about you. We aim to honour the following rights for everyone who contacts us, regardless of jurisdiction, unless a legal obligation requires us to retain or withhold something.

  • The right to know whether we hold information about you and to receive a copy of it.
  • The right to ask for inaccurate information to be corrected.
  • The right to ask for information to be deleted where there is no continuing legal or professional reason to keep it.
  • The right to ask us to restrict how information is used while a question about accuracy or entitlement is resolved.
  • The right to object to processing that is based on legitimate interest, including direct marketing, which we do not carry out.
  • The right to receive information you provided in a portable format where that is technically feasible.
  • The right to withdraw consent where consent was the basis for processing.
  • The right not to be subject to a decision made solely by automated means, which the practice does not use for client decisions.

Some records cannot be removed on request. An estimate that has been issued, an invoice required for tax purposes, or a record needed to defend a legal claim may need to be retained even after a deletion request. In such cases we will explain what is retained and why.

14. How to Exercise Your Rights

Send a request to estimates@zhaovex.mom with the subject line Privacy Request, or call +15059900823 if you prefer to speak first. Please describe the information concerned and, where relevant, the project it relates to. We may ask for enough detail to confirm that you are the person entitled to make the request, particularly where a project involved several parties with differing roles.

We aim to acknowledge a request within a few working days and to provide a substantive response within the period required by applicable law. If a request is complex or covers a large volume of project material, we will explain the reason for any extension. There is normally no charge for a first request, although a reasonable fee may apply where a request is manifestly unfounded or repetitive.

If we cannot comply with a request in full, we will state the reason and identify the legal or professional obligation involved. You may also raise the matter with a supervisory authority as described later in this policy.

15. Privacy for Children

This website and the services described on it are intended for adults acting in a business, professional or property related capacity. We do not knowingly collect personal information from children. The practice does not operate a service directed at children, and the contact form is not designed for use by minors.

If you believe that a child has sent personal information to the practice, contact us and we will take reasonable steps to remove the information from active records. A site photograph may incidentally include a child playing in the background of a property visit; such images are technical records of site conditions and are handled under the project file rules, and we avoid retaining unnecessary detail where a request identifies a specific concern.

17. International Data Transfers

The practice is based in Utah in the United States and normally stores records within the United States. Some service providers used for email, file storage or website hosting may process data in other countries. Where a transfer leaves the United States, we rely on the safeguards offered by the provider concerned and take account of the sensitivity of the records involved.

If you are contacting us from outside the United States, you understand that your information will be handled in the United States and that the protections available may differ from those in your home country. We apply the commitments in this policy to all client records regardless of where the record is stored.

18. Changes to This Policy

We review this policy when the practice changes how it handles information, when a new service is introduced, or when the law requires an update. The effective date at the top of the page shows when the current version took effect. Material changes will be reflected on this page before the new practice begins.

If a change affects how an active client record is used, we will make reasonable efforts to notify the client directly. Continuing to use the website after an update means that you accept the revised policy for future interactions, but it does not remove any right you have to object to a specific use of information that already exists.

19. Complaints and Regulatory Contact

If you are unhappy with how we have handled information, please contact us first so that we have a chance to put it right. Most concerns can be resolved by explaining what was recorded and correcting an error. We will acknowledge a complaint and explain the steps we intend to take.

You may also complain to the privacy or data protection authority responsible for your jurisdiction. In the United States, that may be a state attorney general or a consumer protection office, depending on your location and the nature of the concern. If you are in another country, the supervisory authority where you live or work can advise you on your options.

20. How to Reach Us

Privacy questions, access requests and corrections can be sent to the address below. Please include enough information for us to identify the project or the correspondence concerned.

  • Business name: CHEN ZHAOVEX INC
  • Address: 3008 E Canyon Crest Dr, Spanish Fork - 84660-8935, United States (US)
  • Email: estimates@zhaovex.mom
  • Telephone: +15059900823

This policy describes the current handling of information by CHEN ZHAOVEX INC. It is provided for transparency and does not create rights beyond those available under applicable law or under a separate written agreement with the practice.